Your data
Your data and choices
We store your profile, preferences, and messages in your account. Administrators can access the information they need to help you.
Gender and relationship status are optional. You can edit or clear them at any time. Your profile photo is private. Photos you send in a reading are deleted with the conversation according to the retention period. Only the administrator can review the conversation for quality checks during that period.
You decide whether to allow a brief conversation summary. You can change your preference in My profile.
Customer support replies appear in My messages. You can delete your data in My profile.
To offer the three free minutes only once, we keep an unreadable account code and the date the welcome offer was granted in a separate record.
Privacy and free trial minutes
When you successfully register, Mediumconnect sets a secure browser cookie for 24 hours. During that time, we count how many accounts are registered from the same browser and which of those accounts start a free trial chat shortly after registering, before verifying their email address. This helps limit repeat use of the welcome offer. Only authorized administrators see the alerts. We store a derived browser identifier, an account reference, and timestamps. The data counts toward the check for 24 hours and is removed during the next scheduled cleanup. This check uses neither IP addresses nor chat messages. Its purpose is to inform the site administrators. Contact us if you have questions about your privacy rights.