Terms and Conditions

Mediumconnect Terms and Conditions

Welcome to Mediumconnect. Our platform offers an accessible, personal way to talk with psychics, spiritual advisors, and life coaches.

The following terms and conditions apply so everyone knows what to expect from our services.

Article 1. About Mediumconnect

1. Mediumconnect is an online platform for personal, spiritual, and life guidance consultations. 2. Customers can use the platform for chat consultations and email readings. 3. These terms and conditions apply to using the website, creating an account, and purchasing paid services.

Article 1. Age and registration

1. Mediumconnect is available only to people aged 18 or older. 2. When registering and starting a consultation, the customer confirms they are at least 18 years old. 3. The customer is responsible for providing accurate account information. 4. Accounts may not be used for fraud, abuse, or circumventing these terms. 5. Mediumconnect may take appropriate action if it suspects abuse.

Article 2. Nature of the services

1. Mediumconnect offers personal consultations on topics including relationships, love, spirituality, life questions, and personal development. 2. Consultations are intended to offer personal insights, guidance, and reflection. 3. Spiritual interpretations, card readings, and statements about the future are subjective. There is no guarantee that a prediction will come true or that an event will occur. 4. A consultation does not replace professional medical, psychological, legal, or financial assistance. 5. Customers remain responsible for their personal choices and decisions.

Article 3. Free introduction

1. Eligible new customers may use three free introductory minutes. 2. This introduction lets customers try the platform and its services. 3. As a rule, the free introduction is available once per customer. 4. Customers may not create multiple accounts to receive additional free minutes.

Article 4. Credits and pricing

1. Mediumconnect uses a credit system for chat consultations. 2. One credit equals one minute of chat time. 3. Current prices are clearly displayed on the website before purchase. 4. Credits are added to the customer’s account after successful payment is confirmed. 5. Credits are for use within Mediumconnect and cannot be redeemed for cash. 6. Unused credits remain subject to applicable statutory consumer rights. 7. Any additional conditions on how long credits remain valid must be clearly disclosed in advance.

Article 5. Chat consultations

1. A chat consultation begins through the chat feature on Mediumconnect. 2. Available chat time is displayed during the consultation. 3. The consultation ends automatically when the chat time runs out. 4. The customer pays for the agreed consultation time and services. No outcome or prediction is guaranteed. 5. The length and content of replies may vary by question and advisor. 6. Unmet personal expectations or a prediction that does not come true do not, by themselves, entitle the customer to a discretionary refund.

Article 6. Email readings

1. Customers can request written consultations through Mediumconnect. 2. The customer selects an available email reading package and submits the number of questions allowed by that package. 3. The price and expected delivery timeframe are stated before purchase. 4. An email reading is prepared personally and delivered digitally. 5. Once an email reading has been fully delivered, it cannot be reversed free of charge solely because the customer is dissatisfied with its content, subject to applicable statutory rights.

Article 7. Payments

1. Payments are processed securely through Stripe. 2. The customer sees the price before confirming payment. 3. Credits or paid services are provided only after successful payment has been confirmed. 4. Failed payments do not result in any paid credits being issued. 5. Customers can contact Mediumconnect about an incorrect charge or an error in the credits added to their account. 6. Mediumconnect does not offer a discretionary money-back guarantee for consultations already received.

Article 8. Satisfaction guarantee

1. Mediumconnect wants customers to feel their consultation was handled with care and that they had a positive experience. 2. For this reason, Mediumconnect offers a separate satisfaction guarantee. 3. Customers who are dissatisfied with a consultation may request compensation under the terms of the satisfaction guarantee. 4. Any compensation is issued in credits under the guarantee rules in effect at the time and disclosed in advance. 5. The satisfaction guarantee does not provide a money-back guarantee. 6. Dissatisfaction with a prediction or the content of a consultation does not automatically qualify for compensation. 7. The satisfaction guarantee does not limit statutory rights of withdrawal, refund, or an appropriate remedy for deficient services. The full terms are available on our separate Satisfaction Guarantee page.

Article 9. Technical issues

1. Mediumconnect aims to provide stable, properly functioning services. 2. Customers can contact customer support if they experience a technical issue. 3. When paid chat time can be shown to have been lost because of an outage, Mediumconnect investigates and offers a remedy where appropriate. 4. A technical issue does not automatically result in a full refund when a substantial part of the consultation was provided correctly. 5. Statutory rights continue to apply to deficient or undelivered services.

Article 10. Rules of conduct

1. Customers and advisors must treat each other with respect. 2. Insults, threats, harassment, discrimination, and other inappropriate conduct are prohibited. 3. Misuse of the website or payment system is prohibited. 4. Mediumconnect may restrict or terminate access for serious violations while respecting statutory rights and any remaining balances.

Article 11. Advisor availability

1. Advisors set their availability on the platform. 2. Mediumconnect cannot guarantee that a particular advisor will be available at any given time. 3. If an advisor is unavailable, the customer can choose another available advisor. 4. Availability and response times may vary.

Article 12. Privacy and confidentiality

1. Mediumconnect handles personal data and consultation data with care. 2. Data is processed to provide, secure, and improve the services as described in the Privacy Policy. 3. External processors may be used for payments and technical services. 4. Customers may exercise their privacy rights in accordance with the Privacy Policy and applicable law.

Article 13. Complaints and customer support

1. Complaints can be submitted through the official contact options listed on the website. 2. If possible, include the date of the consultation and a description of the problem. 3. Mediumconnect investigates complaints carefully and responds within a reasonable time. 4. Complaints about consultation content are assessed under the applicable satisfaction guarantee. Statutory rights continue to apply.

Article 14. Liability

1. Mediumconnect makes reasonable efforts to provide its services carefully and reliably. 2. Specific spiritual insights, predictions, or personal outcomes are not guaranteed. 3. To the extent permitted by law, Mediumconnect is not responsible for personal choices made solely on the basis of subjective consultation content. 4. These terms do not limit any liability that cannot be excluded under mandatory law.

Article 15. Changes

1. Mediumconnect may amend these terms and conditions when there is a valid reason to do so. 2. The latest version is published on the website. 3. Customers will be informed of significant changes where necessary. 4. Changes do not affect existing statutory rights or agreements already made without valid grounds.

Article 16. Governing law

1. The laws of the Netherlands apply to Mediumconnect’s services. 2. Any mandatory consumer rights remain in effect. 3. Disputes are heard by the court with jurisdiction under applicable law.

Article 19. Contact

Do you have questions about these terms and conditions, your account, a payment, or a consultation? Please feel free to contact us. Mediumconnect Website: www.medium-connect.nl